Mush Fragrance Shipping Policy

I. Core Shipping Promise: Quality Delivered

We are committed to ensuring your premium fragrance reaches you swiftly and securely. As a Direct-to-Consumer (DTC) brand, we proudly offer the following core assurance:

Free Shipping Nationwide on All Orders

II. Order Processing & Domestic Shipping (Pakistan)

All domestic shipments within Pakistan are handled by our trusted logistics partner, PostEx.

Feature	Standard	Detail
Processing Time	24–48 Business Hours	Orders are dispatched for shipment within 1 to 2 business days after confirmation.
Carrier	PostEx	Our primary domestic logistics partner.
Lahore (Local)	Same Day – 2 Business Days	Applies to orders confirmed before 12:00 PM on working days.
Provincial Cities (Tier 1)	3 – 5 Business Days	Major cities within provinces (e.g., Karachi, Islamabad, Peshawar).
Other Provincial/Remote Areas	5 – 7 Business Days	Delivery estimate for remote or less accessible provincial regions.
Tracking	Provided	A tracking number will be sent to your registered contact once the order is dispatched for real-time monitoring.

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III. Secure Delivery and Liability

A. Packaging Standard

All products are packaged in robust, tamper-proof material to ensure the bottle remains intact, reinforcing our "Quality That Never Betrays" promise upon delivery.

B. Incorrect Address Policy

The customer is responsible for ensuring the correct shipping address is provided at checkout. If a parcel is undeliverable or delayed due to an incorrect address, the customer will be liable for any subsequent re-shipping charges.

C. Damaged or Lost Shipments

If your order arrives damaged or is confirmed lost in transit by PostEx, please contact our support team within 48 hours of expected delivery. We will facilitate the replacement process immediately at no extra cost to you.

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IV. International Orders & Wholesale Agreements

Mush Fragrance primarily operates as a domestic Pakistani e-commerce brand.

A. Standard Retail International Shipping

Standard retail international shipping is currently not active. Customers outside Pakistan are advised to check local availability or contact our support team for current options.

B. International Wholesale & Bulk Orders

We welcome international partnerships for bulk purchasing. For such inquiries:

All terms, pricing, duties, customs clearance, and shipping regulations are subject to a separate, customized agreement and contract. Customers pursuing wholesale deals must negotiate shipping liabilities and payment terms directly with the Mush Fragrance Business Development Team.